Frequently Asked Questions

Park your vehicles in protected areas

At night time, park your car inside a garage or porch

Park your vehicles in protected areas

Use tracker engine lock facility if parking in an unsafe location

If you are not aware of your car and you get ‘’Alert or ‘’Auto Call’’ from AskTrack make sure to call our help line 051-111-444-687

Make sure to check your tracker after any kind of electrical work done in the vehicle

If you are not aware of your car and you get ‘’Alert or ‘’Auto Call’’ from AskTrack make sure to call our help line 051-111-444-687

In any uncertain situation call our helpline 051-111-444-687 right away

What should I do if Vehicle auto lock?

Firstly, confirm Ignition and fuel pump issues, if everything is ok then call to helpline

If did not receive any SMS or Call while crossing the area that was activated for Geo Fencing?

Call to helpline and confirm Geo Fencing area

What should I do if device did not response any command?

Intimate to helpline

If received P/C alerts while vehicle in running position?

Intimate to helpline

If received delay reply of any command.

Check signal strength in your area then call to helpline and guide against network coverage

If mobile app pin not generated SMS.

If number is port outed then SMS does not receive then change number if possible if not then call to helpline

If application id or password not working?

Call to helpline for requesting for reset password

In case of snatching or stealing vehicle what should I do?

At the same time call to helpline and intimate to 15