FAQs
Frequently Asked Questions
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01. What should I do if the vehicle locks automatically?
First, check the ignition and fuel pump for issues. If everything is fine, call the helpline.
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02. What if I don't receive an SMS or call when crossing a Geo Fencing area?
Call the helpline to confirm the Geo Fencing area.
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03. What should I do if the device does not respond to a command?
Inform the helpline.
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04. What if I receive Power Cut (P/C) alerts while the vehicle
is running?Inform the helpline.
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05. What if I get a delayed reply to a command?
Check the signal strength in your area, then call the helpline for guidance on network coverage.
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06. What if the mobile app PIN SMS is not generated?
If your number has been ported to another network, you may not receive the SMS. Change your number if possible, or call the helpline.
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07. What if my application ID or password is not working?
Call the helpline to request a password reset.
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08. What should I do if my vehicle is snatched or
stolen?Immediately call the helpline and inform 15 (police emergency).
